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Hebaji FAQ — Answers to all your questions

From login to withdrawals, bonuses to gaming — find detailed answers to all your Hebaji questions here. Quick solutions, explained simply.

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Choose a category below to find what you're looking for and jump straight to the relevant answer.

Account & Login

All your questions about registration, login issues, password reset, account verification, and security — answered here.

Deposits & Payments

Learn everything about depositing via bKash, Nagad, Rocket, or bank transfer — including steps, processing times, and limits.

Withdrawals & Cashing Out

Everything you need to know about withdrawal speed, methods, minimum amounts, and the verification process.

Bonuses & Promotions

Learn about the terms and how to use your welcome bonus, daily cashback, reload bonus, and free spins.

Games & Betting

Learn about Live Casino, slots, Sports Betting, understanding odds, and fair play guarantees.

App & Technical Issues

Find solutions here for app downloads, installation, loading issues, or pages not opening.

All Topics Account Deposit Withdrawal Bonus Games App
Account, Registration & Login

All you need to register on Hebaji is an active mobile number and to be at least 18 years old. Registration is completely free and takes just two minutes. A photo of your national ID may be required later for full account verification.

Keep in mind: Each person may only register one account. Creating multiple accounts may result in all accounts being permanently closed.

If you're having trouble logging in, start by following these steps:
  • Make sure you're using the correct mobile number or email address
  • Make sure Caps Lock is turned off
  • If you've forgotten your password, use the "Forgot Password?" option
  • Clear your browser cache and try again
  • If the issue persists, contact support via Live Chat

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address, and an OTP will be sent to you within seconds. Use that code to set a new password. We recommend your new password be at least 8 characters long and include at least one number and one special character.

KYC (Know Your Customer) verification is required to protect your account and ensure legal compliance. It prevents anyone from opening an account in your name. KYC is generally mandatory for processing large withdrawal amounts.

Required documents: Clear photos of the front and back of your national ID card or passport.

Deposit & Payment Methods

Hebaji supports the most popular payment methods in Bangladesh:
  • BKash (Direct Transfer)
  • Nagad (Mobile Banking)
  • Rocket (DBBL Mobile Banking)
  • Bank Transfer (Selected Banks)
  • Cryptocurrency (USDT, BTC)
To deposit using any method, log in and click the "Deposit" button.

The minimum deposit is generally BDT 500 (five hundred taka). The maximum depends on your chosen payment method and account type. Higher limits apply for VIP members. Full details are available on the deposit page.

Deposits via bKash, Nagad, and Rocket are usually credited instantly — in most cases within 1 to 5 minutes. Bank transfers may take 1–3 business days. Crypto deposits are credited once blockchain confirmation is received.

Tip: If your balance hasn't updated within 30 minutes of depositing, contact support with your transaction ID.

Withdrawal & Cash-Out Rules

Withdrawal requests are typically processed within 15 minutes to 24 hours. bKash and Nagad are the fastest options — most transactions complete in 15–30 minutes. Processing may take a little longer on weekends or during peak traffic periods.

Common reasons for withdrawal rejection include:
  • KYC verification not completed
  • Bonus wagering requirement not yet fulfilled
  • Not placing at least one bet equal to the deposit amount
  • Minimum withdrawal amount (BDT 1,000) not met
  • Account information mismatch

Regular members can submit up to 3 withdrawal requests per day. VIP members are entitled to a higher limit. The minimum amount per withdrawal is BDT 1,000, and the daily maximum depends on your account tier.

For faster withdrawals: VIP Members get priority processing.

Bonuses & Promotions

New members get a 100% welcome bonus on their first deposit. For example, deposit BDT 1,000 and you'll have BDT 2,000 to play with. The bonus is added automatically — no code needed.

Terms & Conditions: A minimum wagering requirement of 10x must be met before a bonus can be withdrawn.

Wagering requirements (or rollover) means you need to place a certain amount in bets before you can withdraw bonus funds. For example, with a 10x requirement, a BDT 1,000 bonus requires BDT 10,000 in total bets. Not all games contribute equally — slots typically count at 100%, while Live Casino may contribute less.

Daily cashback is credited to your account automatically after midnight each day. A fixed percentage of your previous day's net losses — typically 5%–15% — is returned to you. The cashback rate increases as you move up VIP tiers.
Games, Betting & Sports

Hebaji offers a huge game library:
  • Live Casino — Baccarat, Roulette, Blackjack, Live Dealer
  • Slots — thousands of games across themes and providers
  • Sports Betting — cricket, football, badminton, tennis
  • Esports — CS:GO, DOTA 2, Mobile Legends
  • Virtual Sports & Lottery
  • Fishing Games & Arcade

Yes, all games on hebaji are sourced from licensed third-party providers. Every round's outcome is entirely random, determined by RNG (Random Number Generator) technology with no interference whatsoever. Live games are streamed in real time with live dealers.

In-play betting lets you place bets in real time while a match is in progress. Odds change moment to moment, and you can make decisions based on how the game is unfolding. Sports Go to the page to see live matches and place bets in real time.
Mobile App & Technical Issues

The Hebaji app is available directly from the website's App Page Available for download. Android users can download the APK file directly. Before installing, go to your phone's settings and enable "Unknown Sources" or "Install unknown apps". iOS users can access the mobile version directly through their web browser.

Common fixes for loading issues:
  • Check your internet connection
  • Close the app and reopen it
  • Restart your phone
  • Clear browser cache and cookies
  • Try using a VPN — some ISPs may be blocking access
  • Install the latest app update

Main site: hebaji.co — use this address directly.

The Hebaji app requires Android 6.0 or higher. If your phone doesn't support the app, you can still use the website through a mobile browser (Chrome or Firefox). The mobile website is fully responsive and supports all the same features as the app.
Security & Responsible Gaming

Yes, hebaji uses SSL encryption to keep all your information secure. Your personal data is never shared with third parties. To learn more, visit our Privacy Policy Read.

Absolutely. Hebaji is committed to responsible gaming. You can set your own daily deposit limits, betting limits, or session time limits. There's also an option to temporarily suspend your account if needed. To learn more, Responsible Gaming View page.

If a login is detected from a new device or unusual location, Hebaji will send an SMS or email alert to your registered contact. You can view all active sessions and terminate any unrecognized ones from your settings. If anything looks suspicious, change your password immediately.
VIP Program & Rewards

There's no separate application process to join the VIP program. Simply play regularly and make deposits to earn points — you'll be promoted to higher tiers automatically. Levels range from Bronze all the way up to Diamond. For more details, visit the VIP Page See.

What VIP members get:
  • Higher cashback rates (up to 15%)
  • Priority fast withdrawal processing
  • Personal Account Manager
  • Exclusive tournaments and leaderboard bonuses
  • Special birthday gift
  • Higher deposit and withdrawal limits
Support Center

If you can't find the answer to your question, our support team is available around the clock to help.

Live Chat — Online Now

[email protected]

24/7 service available

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