Hebaji's Terms & Conditions — Play with transparency

Welcome to Hebaji. These Terms & Conditions ("Terms") apply to all members who use the Hebaji platform. By accessing the hebaji.co website or mobile app, you are considered to have automatically accepted these Terms. Please read them carefully before using our services.

1General Terms & Conditions

Hebaji is an internationally licensed online gaming and betting platform. We offer a wide range of entertainment options, including slots, Live Casino, Sports Betting, and crash games. All services on Hebaji are provided purely for entertainment purposes.

These Terms apply in both English and Bengali. In the event of any conflict between the two versions, the English version shall prevail. Hebaji reserves the right to update these Terms at any time, and notice of any changes will be posted on the website.

• Using the service constitutes acceptance of the Terms & Conditions
• Failure to comply with the terms may result in account suspension or closure
• Hebaji's decision shall be considered final in all disputed matters
• Users must comply with all applicable local laws

2Account Registration & Eligibility

To open an account with Hebaji, you must meet the following requirements. Providing accurate and truthful information at registration is mandatory. Incorrect details may cause issues during account verification and could result in withdrawal holds.

• You must be at least 18 years old — no exceptions
• Each individual may create only one account
• Your name, address, and phone number must be entered accurately
• A valid and active email address must be provided
• Accounts may not be transferred to any third party
• The user is solely responsible for keeping their account password secure

3Deposit & Payment Policy

Hebaji accepts deposits via bKash, Nagad, and Rocket — the most popular payment methods in Bangladesh. Deposits are usually credited to your account instantly. Occasionally, minor delays may occur due to your bank or mobile operator.

• Minimum deposit amount is BDT 500
• Only payment methods registered in your own name may be used
• Third-party payments are strictly prohibited and funds may be forfeited
• Save your transaction reference as proof of deposit
• Hebaji reserves the right to investigate any suspicious payments

If you experience any deposit issues, contact our support team with a screenshot of the transaction. Most cases are resolved within 24 hours.

4Withdrawal Policy

Withdrawing your winnings from Hebaji is fast and straightforward. Withdrawals to bKash or Nagad are typically processed within 1 to 30 minutes. In some cases, additional time may be needed for verification.

• Minimum withdrawal amount is BDT 300
• KYC verification may be required for your first withdrawal
• The withdrawal payment method must match the method used for the deposit
• Wagering requirements must be met before bonus balance can be withdrawn
• Multiple withdrawal requests may be submitted on the same day
• Hebaji reserves the right to place a withdrawal on hold in suspicious circumstances

5Bonus & Promotion Terms

Hebaji regularly offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, free spins, cashback, and more. Each bonus comes with its own terms, which are clearly stated on the offer page.

Claiming a bonus means you agree to its specific terms and conditions. Attempting to withdraw without meeting the bonus requirements may result in cancellation of the bonus and any associated winnings.

• Wagering requirements apply separately to each bonus
• Bonuses must be used within the specified time period after claiming
• Attempting to use the same promotion more than once will be treated as fraud
• Hebaji reserves the right to modify or cancel any bonus at any time
• Bonuses claimed using a VPN or proxy will be forfeited

6Gaming Rules

All games on Hebaji are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors. This guarantees that every outcome is completely random and fair.

• Each game has its own rules, which can be viewed within the game itself
• If a game is cancelled due to a technical error, your stake will be refunded
• If your internet connection is lost, the game result will be saved on the server
• In the event of a dispute over a game result, server logs shall serve as the final authority
• A refund policy applies for cancelled events in Sports Betting

In Live Casino, the dealer's decision is final. If a game session is interrupted due to a technical issue, Hebaji will make every effort to protect the user's interests.

7Prohibited Activities

Hebaji is committed to maintaining a fair and transparent gaming environment. The following activities are strictly prohibited, and violations will be met with firm action.

• Creating or operating multiple accounts
• Use of bots, scripts, or automated software
• Collusion or coordination for the purpose of abusing the bonus system
• Money laundering or illegal financial transactions
• Stealing another user's information or engaging in fraud
• Attempting to breach the platform's security systems
• Bypassing geographic restrictions using a VPN or proxy

8Account Suspension & Closure

Hebaji reserves the right to suspend or close any account under the following circumstances. Users are generally notified before an account is closed; however, immediate action may be taken in cases of serious violations.

• If evidence of a terms violation is found
• Failure to provide valid documents for KYC verification
• If an account remains inactive for an extended period (12 months)
• If the user submits a self-exclusion request
• Closure required for legal or regulatory reasons

If a balance remains in the account at the time of closure and no Terms & Conditions violations have occurred, the funds will be returned after verification.

9Responsible Gaming

Hebaji believes gaming should be a source of enjoyment. We encourage all our members to play responsibly. If you feel that gaming is having a negative impact on your life, please reach out to us.

• You can set deposit limits at any time
• Self-exclusion allows you to temporarily close your account for a set period
• You can set session time limits and loss limits
• No services available for users under 18
• Use of parental control tools is strongly recommended

10Legal Matters & Liability

Hebaji makes every effort to ensure accuracy and uninterrupted service. However, temporary disruptions may occasionally occur due to technical reasons. Hebaji's liability in such situations is limited.

• Hebaji is not responsible for issues caused by third-party game providers
• Hebaji will not be liable for any losses caused by the user's internet connectivity issues
• Users are solely responsible for any losses resulting from their gaming decisions
• Hebaji's decision is final in resolving any disputes

These Terms are governed by international gaming laws and the regulations of Hebaji's licensor. Bangladeshi users are personally responsible for ensuring compliance with their local laws.

11Terms & Conditions Updates

Hebaji reserves the right to update these Terms & Conditions, in whole or in part, at any time. Any changes will be announced on the website, and the date of the latest update will be displayed at the top of the page.

• Email notifications may be sent for significant changes
• Continued use of the service after any changes constitutes acceptance of the updated terms
• If you do not agree to the updated terms, you may request to close your account
• Transactions completed under the previous terms will not be affected by any changes

12Contact & Support

If you have any questions or concerns about Hebaji's Terms & Conditions, contact our 24/7 support team. We're always ready to help.

• Live Chat: Available at the bottom right corner of the website (24/7)
• Email: [email protected] (typically responded to within 24 hours)
• FAQ Page: Answers to Common Questions FAQ View