Responsible Gaming

On Hebaji Responsible Gaming — Stay entertained, stay in control

Gaming isn't just about winning — it's a source of enjoyment. Hebaji is always here to make sure that enjoyment never becomes a burden.

Safe environment Benefits of setting limits 24/7 support 18+ only
Warning: Gaming can be addictive

Online gaming and betting are designed for entertainment. However, for some people they can develop into an addiction. If you feel that gaming is negatively affecting your daily life, family, or finances — seek help now. Hebaji is always here for you.

Hebaji's 6 Pillars of Responsible Gaming

Hebaji believes healthy gaming is a right. That's why we've built six core protection pillars to keep it that way.

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. This is the most effective tool for staying within your budget. Limits take effect immediately once set.

Session time control

Decide in advance how long you'll play. Once the time is up, an automatic alert or logout will be triggered. Time awareness is key to responsible gaming.

Break & cooldown mode

Activate a cooldown period of 24 hours to 30 days to clear your head. During this time, you will not be able to log in and deposits will be blocked.

Self-exclusion benefits

If you'd like a longer break, choose the Self-Exclusion option. You can have your account fully closed for anywhere between 6 months and 5 years.

Minor Protection

All Hebaji services are for users aged 18 and above only. Rigorous KYC verification and age confirmation processes ensure that no minor can become a member.

Help & support

Our 24/7 live support team is here for you whenever you need us. Contact support chat to get expert advice on gaming-related concerns.

What is responsible gaming and why does it matter?

Responsible gaming isn't just about placing smaller bets — it means keeping gaming as an enjoyable part of life within healthy boundaries. At Hebaji, responsible gaming is a culture and a commitment.

Online gaming is growing rapidly in Bangladesh, with millions of people playing across various platforms every day. Many do it purely for entertainment, but some may gradually drift toward addiction. Hebaji is committed to identifying and supporting those in the second group.

Responsible gaming rests on three foundations — awareness, control, and support. When you know when to stop, you're a truly responsible gamer. Hebaji provides all the tools you need to build that awareness and maintain that control.

Keep in mind: Gaming should be a source of fun, not a burden. If you ever feel that gaming is taking over your life, that's a sign you may need support.

Signs of Addiction — Know the Warning Signs

Gaming addiction doesn't happen overnight. It builds gradually, and those affected often don't realize it themselves. Knowing the common warning signs makes it possible to act before it's too late.

  • Spending more time or money than planned
  • Chasing losses by continuing to play after losing
  • Withdrawing from family, friends, or work because of gaming
  • Borrowing money or lying to cover gaming costs
  • Feeling restless, irritable, or anxious when not playing
  • Repeatedly trying to quit but failing
  • Lying or hiding the truth about gaming
  • Neglecting daily responsibilities (work, studies, family)

If you notice 3 or more of the above signs in yourself, contact the Hebaji support team right away or activate the self-exclusion option.

How to use the protection tools in your account

Go to the "Responsible Gaming" section in your Hebaji account settings and activate any protection tool yourself. No approval needed — you're in full control.

Deposit Limit

Set daily, weekly, or monthly limits. Reductions take effect immediately; increases apply after 72 hours.

Time Out

Temporarily pause your account for 24 hours, 7 days, or 30 days.

Session reminder

After a set period, an alert will appear on screen — "You have been playing for X minutes."

Self-exclusion

Keep your account closed for 6 months to 5 years. Cannot be cancelled.

Loss limit

Set a cap on how much you're willing to lose within a given period.

Reality check

Review your gaming stats at regular intervals — how long you played and how much you won or lost.

10 tips for building healthy gaming habits

Responsible gaming goes beyond just setting limits. Adjusting everyday habits is what truly turns gaming into a healthy form of entertainment. Follow the tips below.

  • Set a fixed budget before you play and stop once you've reached it
  • Don't chase your losses by playing more to win back what you've lost
  • Don't treat winnings as guaranteed income
  • Avoid alcohol or any other substances while gaming
  • Keep your daily play time within a set limit
  • Put work, family, and social life ahead of gaming
  • Never let gaming become your only way to deal with stress
  • Use Hebaji's reality check feature regularly
  • Talk openly with family and friends about your gaming habits
  • Take a break when you need one — it's not a weakness, it's a sign of good judgment

Pro tip: Review your gaming history once a week. How long you played, how much you deposited, and what the outcome was — honest answers to these three questions will keep you on the right track.

Guide for family members

Family members are often the first to notice when a loved one is struggling with a gaming addiction. If someone in your family is facing this issue, take the following steps.

  • Bring it up calmly, without anger or blame
  • Stay empathetic rather than placing blame
  • Let them know about Hebaji's self-exclusion and time-out options
  • Encourage them to seek professional help
  • Set boundaries when helping them with financial problems
  • Pay attention to your mental health too

Get quick help

If you or someone you know is struggling with a gaming problem, reach out right away.

Live chat support

Available 24/7. Click the chat button at the bottom right of the website.

Email Support

[email protected] — expect a reply within 24–48 hours.

Age restrictions

18+

For adults only

All Hebaji services are strictly for users aged 18 and above. Registration by minors is strictly prohibited.

Enable protection

1

Log in

Log in to your Hebaji account.

2

Profile settings

Go to the profile icon in the top-right corner.

3

Responsible Gaming

Open the Responsible Gaming section from the menu.

4

Set a limit

Activate the tools of your choice.

Self-assessment questionnaire

Read the following questions carefully. If you answer "Yes" to more than three, it may be time to seek help.

1

Do you often spend more time or money on gaming than you planned?

2

After a loss, do you keep playing to try to win back what you lost?

3

Have you had arguments or conflicts with family or friends over your gaming?

4

Have you skipped work, studies, or family responsibilities to spend time gaming?

5

Have you ever borrowed money or left important bills unpaid to cover gaming expenses?

6

Do you feel restless, anxious, or irritable when you can't play?

7

Have you tried to stop gaming but failed repeatedly?

8

Do you use gaming to escape stress, loneliness, or sadness?

3 or more "Yes" answers? This is a warning sign. Please contact the Hebaji support team or activate the self-exclusion option. Asking for help is an act of courage.

* This questionnaire is not a substitute for professional medical diagnosis. Please consult a specialist for serious concerns.

Responsible Gaming — FAQ

After logging in, go to your profile settings and open the "Responsible Gaming" section. From there you can easily set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 72-hour waiting period.

Self-Exclusion is an important protective tool. You can choose a period ranging from 6 months to 5 years. It cannot be cancelled during the selected period. Even after it expires, you must wait at least 7 days and make a conscious decision before reactivating your account.

Start by having a calm, empathetic conversation with them. You can reach out to Hebaji's support team — we can help put protective measures on the account on behalf of family members. We also encourage seeking advice from a professional mental health specialist.

A time-out is a temporary break — for 24 hours, 7 days, or 30 days. It's best suited for those who simply want a short pause. Self-exclusion, on the other hand, is a long-term decision — your account is fully closed for anywhere between 6 months and 5 years, and cannot be changed during that period.

Hebaji follows a strict KYC (Know Your Customer) process. A national ID or passport is verified at registration to confirm age. Any suspicious account is immediately flagged for review. If a user under 18 is identified, their account is permanently closed.

Absolutely. Players who actively use responsible gaming tools tend to have a healthier and more enjoyable gaming experience in the long run. Staying within budget removes unnecessary financial stress, keeps family relationships strong, and makes gaming a genuinely enjoyable activity.

Play safe, Win within your limits!

At Hebaji, fun and safety go hand in hand. Register today and enjoy the full benefits of responsible gaming.

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